Terms of Service

Welcome to RingRealtor. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and KAPION d.o.o., a company registered in Slovenia under registration number 1683438000, with its registered office at Kocljeva ulica 16, 9000 Murska Sobota, Slovenia, VAT ID SI32880227, operating the RingRealtor brand (“Company,” “we,” “us,” or “our”), governing your access to and use of the RingRealtor platform, including our AI-powered call answering service, web application, APIs, and all related services (collectively, the “Service”).

By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “your” refer to that entity.

If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service following any modifications to these Terms constitutes your acceptance of the revised Terms.

The following terms have specific meanings throughout this agreement:

• AI Agent means the artificial intelligence-powered voice agent provided through the Service that answers, processes, and manages telephone calls on your behalf.
• Authorized User means any individual whom you permit to access and use the Service under your account.
• Customer Data means all data, content, information, call recordings, transcriptions, business configurations, contact lists, and other materials that you upload to, create within, or transmit through the Service.
• Documentation means the user guides, help articles, API references, and other instructional materials we make available regarding the Service.
• Subscription Term means the period during which you have an active, paid subscription to the Service.
• Usage Data means data generated by your use of the Service, including call volumes, feature usage patterns, performance metrics, and system logs, but excluding Customer Data.

RingRealtor provides an AI-powered call answering and lead management platform designed specifically for real estate professionals. The Service includes:

• An AI voice agent that answers inbound telephone calls on your behalf around the clock, including nights, weekends, and holidays
• Automated lead qualification and caller information capture
• Property showing scheduling and appointment booking
• Call recording, transcription, and summary generation
• An analytics dashboard for call activity, lead tracking, and performance insights
• Call forwarding integration with your existing business phone number

The AI Agent is powered by third-party artificial intelligence and voice synthesis technology. While we strive to deliver accurate and professional interactions, the AI Agent is not a licensed real estate professional and does not provide real estate advice, legal counsel, financial guidance, or any form of professional recommendation.

We reserve the right to modify, update, or discontinue any feature of the Service at any time. We will endeavor to provide notice of material changes, but are under no obligation to do so except where required by applicable law.

To use the Service, you must create an account and provide accurate, current, and complete registration information, including your legal name, business name, email address, and telephone number. You agree to update this information promptly if it changes.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether or not authorized by you. You agree to:

• Use a strong, unique password and enable multi-factor authentication when available
• Not share your account credentials with any third party
• Notify us immediately at rok@kapion.eu if you suspect any unauthorized access to or use of your account
• Not create multiple accounts for the same phone number or business entity

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion if we reasonably believe that account information is inaccurate, that the account is being used in violation of these Terms, or for any other reason we deem appropriate.

Access to the Service requires a paid subscription. Our current pricing structure is as follows:

• Monthly subscription fee: $249 per month (early customer promotional rate; standard pricing is $499 per month)
• AI Agent call time: $0.90 per minute for calls handled by the AI Agent
• Inbound calls: unlimited inbound call answering included with all plans

Promotional and early customer pricing is offered at our discretion and may be modified or discontinued at any time. Existing customers receiving promotional pricing will receive reasonable notice before any increase to their rate. If we increase the price of your subscription plan, we will provide you with at least thirty (30) days’ prior written notice, and the new pricing will take effect at the start of your next billing cycle following the notice period.

All prices are quoted in United States Dollars (USD) and are exclusive of applicable taxes, duties, and levies unless otherwise stated.

Subscription fees are billed monthly in advance on the anniversary of your initial subscription date. Per-minute usage charges for AI Agent call time are billed monthly in arrears based on actual usage during the preceding billing period.

Payments are processed through our third-party payment processor. By subscribing to the Service, you authorize us and our payment processor to charge your designated payment method on a recurring basis for all applicable fees.

Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription at any time through your account dashboard; cancellation will take effect at the end of your current billing period, and you will retain access to the Service until that date.

Any amounts not paid when due shall accrue interest at a rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower), calculated from the date payment was due until the date of actual payment. Upon suspension of your account for non-payment, all unpaid fees for the remainder of your Subscription Term shall become immediately due and payable.

• Failed payments: if a payment fails, we will attempt to process the charge again and notify you. If payment remains unsuccessful after ten (10) days, we reserve the right to suspend your access to the Service until all outstanding amounts are resolved.
• No refunds: all fees are non-refundable except where required by applicable law or as expressly stated in these Terms. No credits or refunds will be issued for partial months of service.
• Taxes: you are responsible for all applicable sales taxes, value-added taxes, withholding taxes, and similar governmental assessments arising from your use of the Service, excluding taxes based solely on our net income.

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during your Subscription Term solely for your internal business purposes in connection with your real estate activities.

This grant of access does not constitute a sale or transfer of any software. You shall not:

• Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Service or any underlying technology
• Sell, resell, sublicense, lease, rent, loan, distribute, or otherwise make the Service available to any third party
• Use the Service for competitive analysis, benchmarking, or to build a competing product or service
• Circumvent, disable, or otherwise interfere with security features, usage limits, or access controls of the Service
• Access the Service through any automated means (bots, scrapers, crawlers) except through our published APIs in accordance with our Documentation
• Exceed the number of Authorized Users, phone numbers, or other usage limits associated with your subscription plan

The Service utilizes artificial intelligence and machine learning technologies to generate voice responses, qualify leads, schedule appointments, and produce call transcriptions and summaries. You acknowledge and agree that:

• The AI Agent generates responses autonomously based on its training, your configuration settings, and the context of each conversation. We do not manually review or approve individual AI-generated interactions in real time.
• AI-generated content may occasionally be inaccurate, incomplete, misleading, or contextually inappropriate. We do not guarantee the accuracy, reliability, or appropriateness of any response produced by the AI Agent.
• You are responsible for reviewing call transcriptions, summaries, and AI interactions on a regular basis and for correcting any errors or inaccuracies.
• You are responsible for providing accurate and up-to-date property information, business details, and agent configuration settings. The quality of AI interactions depends directly on the accuracy of the information you provide.
• The AI Agent does not provide legal, financial, tax, or professional real estate advice. Any information conveyed by the AI Agent should not be relied upon as a substitute for professional counsel.

We are not liable for any business decisions, lost leads, missed opportunities, inaccurate information conveyed to callers, or any other consequences arising from the AI Agent’s interactions. You assume full responsibility for all outcomes resulting from the use of AI-generated content in your business operations.

All telephone calls handled by the AI Agent are recorded and transcribed as a core function of the Service. By using the Service, you acknowledge and agree to the following:

• Your compliance responsibility:you are solely responsible for ensuring that your use of call recording and transcription features complies with all applicable federal, state, and local laws, including but not limited to the federal Wiretap Act (18 U.S.C. § 2511) and all applicable state wiretapping and eavesdropping statutes. Certain jurisdictions require all-party consent to record telephone conversations.
• Caller disclosure: you must ensure that all callers are appropriately notified that their call may be recorded and transcribed. The Service provides configuration options for automated recording disclosures, but the adequacy and legal sufficiency of such disclosures remain your responsibility.
• Prohibited use: you must not use the call recording features of the Service to record conversations in any manner that violates applicable law or the reasonable privacy expectations of the parties involved.

We provide tools to help you configure recording disclosures, but we do not provide legal advice and make no representation that our tools or suggested configurations satisfy the requirements of any particular jurisdiction. We strongly recommend that you consult with a qualified attorney regarding your call recording compliance obligations.

You retain all right, title, and interest in and to your Customer Data. We claim no ownership over any Customer Data you upload to, create within, or transmit through the Service.

You grant us a limited, non-exclusive, worldwide, royalty-free license to use, process, store, reproduce, and display your Customer Data solely to the extent necessary to provide, maintain, and improve the Service, to comply with applicable law, and to enforce these Terms.

• Aggregated and anonymized data:we may create aggregated, anonymized, or de-identified data derived from your use of the Service (“Aggregated Data”). Aggregated Data will not identify you or any individual and may be used by us for any lawful business purpose, including analytics, benchmarking, and service improvement.
• No sale of Customer Data: we will not sell, rent, or lease your Customer Data to any third party. We will not use your Customer Data for advertising or marketing purposes unrelated to the Service without your explicit consent.
• Data retention: upon termination of your subscription, we will retain your Customer Data for a period of thirty (30) days during which you may request export of your data in CSV or JSON format. Post-termination data export requests may be subject to a reasonable administrative fee at our then-current rates. After this retention period, we will delete your Customer Data from our active systems, provided that residual copies may persist in encrypted backups for a limited period in accordance with our standard backup retention practices.
• Data portability: during your Subscription Term, you may request an export of your Customer Data up to once per calendar quarter. We will provide your data in CSV or JSON format within ten (10) business days of receiving your request.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not, and shall not permit any Authorized User or third party to:

• Use the Service for any purpose that is illegal, fraudulent, deceptive, or harmful
• Configure the AI Agent to make false, misleading, or deceptive statements to callers
• Use the Service in violation of the Fair Housing Act, state fair housing laws, or any anti-discrimination statutes
• Use the Service for unsolicited telemarketing, robocalling, or any form of spam
• Attempt to reverse engineer, extract, or derive the underlying AI models, algorithms, or training data
• Use the Service in a manner that places excessive or disproportionate load on our infrastructure
• Resell, redistribute, or provide access to the Service to third parties without our written consent
• Use the Service to harass, threaten, stalk, or intimidate any person
• Upload or transmit any malicious code, viruses, or harmful software through the Service
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity

We reserve the right to investigate and take appropriate action against any violation of this section, including without limitation suspending or terminating your account and reporting violations to law enforcement authorities.

Our intellectual property: the Service, including all software, AI models, algorithms, user interfaces, designs, text, graphics, logos, trademarks, Documentation, and all improvements, modifications, and derivative works thereof, are and shall remain the exclusive property of KAPION d.o.o. and its licensors. Nothing in these Terms transfers any ownership interest in our intellectual property to you.

Feedback:if you provide us with any suggestions, ideas, enhancement requests, feedback, or recommendations regarding the Service (“Feedback”), you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully-paid, sublicensable license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit such Feedback for any purpose without attribution or compensation to you.

Trademarks: the RingRealtor name, logo, and all related product and service names, designs, and slogans are our trademarks or the trademarks of our affiliates. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

The Service integrates with and relies upon third-party providers for certain functionality, including but not limited to voice synthesis and AI processing, payment processing, cloud infrastructure and hosting, authentication services, and telecommunications carriers.

We are not responsible for the availability, accuracy, reliability, or performance of any third-party service. Third-party service outages, changes, or discontinuations may affect the availability or functionality of the Service. Your use of any third-party service accessed through or in connection with the Service is governed by that third party’s own terms of service and privacy policy.

We may change, add, or remove third-party service providers at any time without notice to you.

We will treat your Customer Data and any non-public business information you provide to us in connection with the Service (“Your Confidential Information”) as confidential. We will protect Your Confidential Information using at least the same degree of care we use to protect our own confidential information, but in no event less than reasonable care.

We will not disclose Your Confidential Information except:

• To our employees, contractors, and agents who have a need to know and are bound by confidentiality obligations at least as protective as those contained herein
• To our sub-processors and third-party service providers to the extent necessary to provide the Service
• As required by law, regulation, or court order, provided that we give you prompt written notice of such requirement where legally permitted and reasonable assistance in seeking a protective order

These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of ours; (b) was already known to us without restriction prior to your disclosure; (c) is independently developed by us without use of or reference to Your Confidential Information; or (d) is rightfully received from a third party without restriction and without breach of any obligation of confidentiality.

Our handling of your personal data is governed by our Privacy Policy. These confidentiality obligations shall survive for a period of two (2) years following the termination or expiration of these Terms.

We warrant that the Service will perform substantially in accordance with our Documentation during your Subscription Term. If the Service fails to meet this warranty, your sole and exclusive remedy is for us to use commercially reasonable efforts to correct the non-conformity within thirty (30) days of receiving written notice from you describing the issue in reasonable detail. If we are unable to correct the non-conformity within that period, we may, at our sole discretion, terminate your subscription and provide a pro-rata refund of prepaid fees for the unused portion of the Subscription Term.

EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE AI AGENT WILL PRODUCE ACCURATE, COMPLETE, OR APPROPRIATE RESPONSES IN ALL CIRCUMSTANCES. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KAPION D.O.O., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, REAL ESTATE COMMISSIONS, LEADS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AGGREGATE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The foregoing limitations shall not apply to: (a) either party’s indemnification obligations; (b) either party’s breach of confidentiality obligations; (c) your payment obligations; or (d) liability arising from gross negligence or willful misconduct.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless KAPION d.o.o. and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any applicable law, including without limitation federal and state call recording, wiretapping, and telecommunications laws
• The content, accuracy, or legality of any information, property listings, or business data you provide to configure the AI Agent
• Any claims by third parties (including callers) arising from interactions with the AI Agent configured by you
• Your infringement or misappropriation of any third party’s intellectual property or other rights

We will provide you with prompt written notice of any such claim, give you sole control of the defense and settlement (provided that you may not settle any claim without our prior written consent if the settlement imposes obligations on us or admits fault on our behalf), and provide you with reasonable cooperation at your expense.

Termination by you: you may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of the period for which you have already paid.

Termination by us for cause: we may suspend or terminate your access to the Service immediately upon written notice if: (a) you breach any material provision of these Terms and fail to cure such breach within fifteen (15) days after receiving written notice; (b) you fail to pay any amounts due and such failure continues for more than ten (10) days after notice; (c) you engage in conduct that we reasonably believe violates applicable law or poses a risk to the security or integrity of the Service; or (d) you become insolvent, file for bankruptcy, or have a receiver appointed for a substantial part of your assets.

Effect of termination: upon termination or expiration of your subscription:

• Your right to access and use the Service ceases immediately
• All outstanding fees become immediately due and payable
• We will retain your Customer Data for thirty (30) days, during which you may request an export of your data
• After the thirty-day retention period, we will delete your Customer Data from our active systems in accordance with our data retention practices
• If you reactivate your subscription within the thirty-day retention period, we will use commercially reasonable efforts to restore your data. After the retention period, reactivation creates a new account without prior data.

Survival: the following sections shall survive any termination or expiration of these Terms: Definitions, Customer Data Ownership, Intellectual Property, Confidentiality, Warranty Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

Governing law: these Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to its conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Informal resolution: before initiating any formal proceeding, you agree to first contact us and attempt to resolve the dispute informally for a period of at least thirty (30) days. You may initiate informal dispute resolution by sending a written description of your claim to rok@kapion.eu.

Jurisdiction: if the dispute cannot be resolved informally, you and KAPION d.o.o. agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in Murska Sobota, Slovenia.

EU consumer rights:if you are a consumer residing in the European Union, you may also be entitled to bring proceedings in the courts of your country of residence in accordance with applicable EU consumer protection regulations. You may also use the European Commission’s Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr.

Injunctive relief: notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

We reserve the right to modify these Terms at any time. For material changes, we will provide at least thirty (30) days’ prior notice via email to the address associated with your account, through a notification in your account dashboard, or by posting a prominent notice on the Service.

The “Last updated” date at the top of these Terms indicates when the most recent revisions were made. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to cancel your subscription and discontinue use of the Service before the effective date of the changes.

• Entire agreement: these Terms, together with our Privacy Policy and any order forms or addenda mutually agreed upon in writing, constitute the entire agreement between you and KAPION d.o.o. regarding the Service and supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral.
• Severability: if any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
• Waiver: our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of the waiving party.
• Assignment: you may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets without your consent.
• Force majeure: neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) if such failure or delay results from circumstances beyond its reasonable control, including natural disasters, acts of war or terrorism, pandemics, labor disputes, governmental actions, power failures, or internet or telecommunications failures. If a force majeure event continues for more than sixty (60) days, either party may terminate these Terms upon written notice.
• No agency:nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and KAPION d.o.o. Neither party has the authority to bind the other or to incur any obligation on the other’s behalf.
• Sanctions and export compliance: you agree to comply with all applicable trade sanctions, export control laws, and regulations, including those of the European Union, the United States, and any other relevant jurisdiction. You represent that you are not located in, and will not use the Service from, any country or territory that is subject to comprehensive trade sanctions by the EU or the United States.
• Notices: all notices to you will be sent to the email address associated with your account. All notices to us must be sent to rok@kapion.eu. Notices are deemed received when sent by email, on the date of delivery.

If you have any questions about these Terms of Service, please contact us at:

KAPION d.o.o.
Kocljeva ulica 16, 9000 Murska Sobota, Slovenia
Registration number: 1683438000
VAT ID: SI32880227
Email: rok@kapion.eu